Payments to sellers are based on orders successfully marked as ‘Delivered’ to the Customer in the Seller Center
Payment Policy
Payments to sellers are based on orders successfully marked as ‘Delivered’ to the Customer in the Seller Center. In case a payment has been issued by Daraz to the Seller for a delivered item that is later returned to Daraz by the customer, Daraz will deduct the equivalent amount in the next cycle and return the product to the Seller (subject to return policy). Items that are in transit or at a Daraz warehouse location will be clearly listed on each Marketplace sales statement provided to the Seller.
Payments for delivered products will be settled on a weekly basis according to the following structure where t is the last day of the payment cycle:
t + 3: Sellers can view their statements from Seller Center under the 'Reports' section.
t + 5: Amount transferred to Seller’s bank account via Inter Bank Funds Transfer.
In case of public holidays/weekends falling upon these dates, the payment date will be released to the first upcoming business day. In order to be eligible for payments, the Seller must always keep a copy of the signed airway bill (at least for 3 months) for products handed over to a Daraz certified shipping provider.
For all orders (prepaid or cash on delivery) the seller will be paid after the deduction of the following:
Daraz Commission
1.75% Payment Fee (Subject to Provincial Taxes)
PKR 5 Handling Fee per item (Applicable on all items except those sold by digital goods or items sold on SOF model)
Penalties (If Applicable)
Pickup Service Fee (if availed by sellers in cities with DEX Coverage). Charges are 120PKR per package for bulky items (8kg and above) and 30PKR for non-bulky pickup (less than 8kg).
Any other service fee (If Applicable)
Please find below the financial penalties for the following unwanted instances.
Sending a “wrong” item or a “counterfeit” item as opposed to what was advertised by the seller.
Confirming the RTS status on an order but not fulfilling the same leading to order cancellation.
Violations | Penalty Charged To Seller |
|---|---|
Quality returns under "Wrong Item" and "Counterfeit Item" | PKR 500 per instance |
Cancellations after Ready-to-ship | PKR 200 per instance |
*Maximum amount deducted will not exceed 10% of the total payout for the cycle | |
If a 'Returned Item' or 'Delivery Failed Item' is not returned back to the seller within 30 days from being shipped, the Seller will be compensated by Daraz.